REMOTE TECH SUPPORT
Remote Tech Support for Businesses and Home Users
Get expert remote tech support without a monthly commitment. Sign up free, let us keep an eye on your computer health, and only pay when you actually need help. Through our remote monitoring platform, we can proactively spot maintenance concerns, system issues, and update-related problems before they turn into bigger headaches.
About the Service
Your Expert Tech offers remote support for both businesses and private users who want a simple way to stay ahead of computer problems. After you sign up, we can monitor supported devices using Atera’s remote monitoring and management tools, which include real-time monitoring, automated alerts, patch management, remote access support, and asset visibility.
How It Works
Once you enroll, your device can be added to our monitoring system so we can watch for common maintenance and performance issues. If you run into a problem, you simply email support@yourexperttech.net to open a ticket. Atera supports email-based ticket creation, and its helpdesk tools also support customer portals and end-user ticket submission workflows.
Pricing
Our pricing is straightforward. The basic service charge is $30 for the first 2 hours of remote support. If more time is needed, support is billed at $50 per hour after the first 2 hours. If we are unable to resolve the issue, you receive a refund.
What We Monitor
Our monitoring service is designed to help catch problems early and keep your devices running smoothly. Depending on the device and setup, we can monitor things like system health, performance issues, maintenance alerts, patch and update status, asset details, and other device conditions that may require attention. Atera also supports monitoring for Windows, macOS, Linux, SNMP devices, websites, and network-related checks in supported environments.
Feature List
Free sign-up for businesses and private users
Remote monitoring of supported devices
Automated alerts when issues are detected
Patch and update management visibility
Remote access support when troubleshooting is needed
Ticket creation by email at support@yourexperttech.net
Asset and device tracking for better visibility
Refund if the issue cannot be resolved
BASIC SERVICE CHARGE
1st 2 Hours-
Flat rate basic service charge
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Covers first 2 hours
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Covers Multiple Services
AFTER THE 1ST 2 HOURS
Per Hour-
Get Multiple Issues Resolved
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You dont pay unless we fix your issue
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30 Day ongoing support for resolved issues
Why This Helps
Many computer problems start small. Missed updates, performance slowdowns, and maintenance warnings can grow into bigger issues if nobody is watching. With proactive monitoring in place, you do not have to wait until your computer becomes unusable before taking action.
Who This Service Is For
This service is a good fit for small businesses, solo professionals, families, and everyday users who want dependable support without committing to a large managed service contract. It is also useful for people who want a simple point of contact when their computer starts acting up.
Remote Tech Support Service Adons
Service Tracking
- To raise an issue you can send an email to support@yourexperttech.net
- This will create a work ticket in our system.
- Every time we reply to the ticket you will receive an email update
- You can always respond to the email to update the ticket.
- When your issue is resolved we will close the ticket
- If you have any further question’s after the ticket is closed you can always respond to the email to reopen the ticket