Table of Contents
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How Your Expert Tech Safely Quarantines and Removes Viruses from Your Computer
Step 1: Removing the Hard Drive and Securing Your Files
When your computer becomes infected, our first step is to remove the hard drive to prevent further contamination. We then carefully download all your personal files to a secure environment isolated from the internet and other systems. This ensures that no viruses or malware can spread during the recovery process.
Step 2: Quarantining and Removing Infected Files
Inside our controlled environment, we analyze, quarantine, and delete any infected files. Our advanced virus scanning tools can detect and eliminate hidden threats that typical antivirus software may miss. While corrupted files cannot be restored, we are proud to report that 95% of the time, all files can be successfully recovered.
Step 3: Performing a Clean Wipe and Factory Reset
After isolating your personal data, we perform a complete clean wipe of your hard drive and restore your system to factory settings. This process removes all remaining traces of malware and ensures your device is safe to use again.
Step 4: Restoring Your Files
Once your computer is fully restored, we reload your clean personal files back into their original locations. This step brings your system back to its original state — just without the infection. Please note that Your Expert Tech is not responsible for any lost or corrupted data, but our process achieves a 98% overall success rate in file recovery.
Step 5: Strengthening Your Security After Recovery
After completing the cleanup, we will scan your system using our advanced security system and monitor your computer for 30 days at no additional cost. During this time, our technicians will ensure your antivirus definitions, operating system, and essential applications stay up to date.
We also recommend that you change all passwords for frequently used websites and accounts. To help protect your identity, set up a free fraud alert and credit monitoring using services like Free Credit Monitoring | TransUnion
Step 6: Ongoing Protection with Managed Antivirus
Your Expert Tech provides real-time managed antivirus protection through our partnership with Avast. After your 30-day monitoring period, you can continue protecting your device with our annual antivirus plan, ensuring your computer stays protected 24/7.
👉 Learn more or purchase your annual plan here:
Your Expert Tech Managed Antivirus Service
Final Thoughts
At Your Expert Tech, your data’s safety and your system’s integrity are our top priorities. With our secure virus quarantine and recovery process, combined with ongoing managed antivirus protection, you can rest easy knowing your system is in expert hands.
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